MY SIZE IS NOT AVAILABLE/THE ITEM I WANT HAS SOLD OUT 

We are very sorry you were not able to get your hands on the item you were after.

Here at VIII28 , we do limited drops with a specific amount of stock.

Unfortunately, it is unlikely we repeat a style unless it is in our core collection. This is why we recommend buying your desired items promptly to avoid missing out.

There is still a chance we will restock your desired item(s) or size in the future, so make sure you drop us an email at info@viii28.com and we will let you know if it will be coming back in stock any time soon.

CAN I RETURN A SALE ITEM 

Sale items are excluded from returns.

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED 

If you need to change the size or color of an item after your order has been placed, we recommend getting in contact with our Support Team at info@viii28.com as soon as possible!

We will try our best to make your desired change(s), but due to our turn around time there is a possibility that we may not be able to change your order if it has already been sent out. If this is the case, you will need to wait until you receive your order and proceed with our standard return process.

DO YOU TAKE OVER THE PHONE PAYMENTS

Unfortunately, we are unable to take payments over the phone for any purchases.

We value your personal security as well as our own, so we have made this decision due to the risk of fraudulent transactions.

If you are struggling to make a payment or require further assistance, please get in touch with our Support Team at info@viii28.com and we will be more than happy to help.

WHAT SIZING DO YOU USE

Here at VIII28 we have a wide range of products and fits such as box and oversized. Please refer to out Size Guide and item descriptions to find your size and desired fit.

MY QUESTION IS NOT ANSWERED 

 If you have an additional question that is not answered here, please get in touch with our Support Team at info@viii28.com and we’d be delighted to assist.